Question 1

Are walk-ins welcome at TUFTOPIA, or is an appointment necessary?

Accepted Answer

We welcome both walk-ins and appointments! We strive to accommodate as many customers as possible who are passionate about crafting personalized masterpieces. For those who prefer spontaneity, feel free to walk into our Arts & Crafts Pop-Up Store during operating hours and join us for a creative session. However, we also offer the option to book an appointment, ensuring you have a dedicated spot and personalized attention, especially during peak times or for specialized workshops.

Question 2

How long does the tufting process usually take?

Accepted Answer

The tufting process typically take between 2-3 hours, but it can vary based on the complexity of your design, size of rug, and your tufting experience.

Question 3

Is tufting beginner friendly?

Accepted Answer

Absolutely! TUFTOPIA proudly offers tufting as an accessible and enjoyable activity for beginners. Our experienced instructors provide step-by-step guidance, ensuring you feel comfortable and confident throughout the process. With user-friendly tools and an encouraging environment, you'll have everything you need to create your personalized masterpiece.

Question 4

I have a specific design for a rug, how can I submit it?

Accepted Answer

Submit your personal designs to us by email to tuftopiacc@gmail.com ()and our team will assist you in translating your design.

Question 5

When is pickup time for painted bears?

Accepted Answer

Painted bears are ready for pickup 72hrs after completion. We will notify you when your bear is ready for pickup during our regular studio hours.

Question 6

Can I bring my own food and drink (alcohol) to TUFTOPIA?

Accepted Answer

Absolutely! TUFTOPIA warmly welcomes you to bring your own drinks and alcoholic beverages(ID's will be checked for alcohol) to enjoy as you tap into your creativity. We do have fruit tea for purchase in store as well. We're here to make your TUFTOPIA experience as delightful as possible!